Boomer. Got drafted near the end of the draft ('71). Since then, met just a few who didn't cuss the VA - and they all were going to the VA for routine care, only. The pregnant wives called it "cattle call".
FDR said, near the end of his third term, I think, that one of his goals had been to reform the VA - and he considered it was the worst failure of his administration. He ended up thinking it wasn't possible.
By any chance could the real problem be traced to Congress? The citizens may thank us, but not with the VA. My wife went once. They palmed her off on the USPHS. We went with her private insurance ever after. I have a monthly donation to DAV - it ain't much, but it is what i can afford. Charity Navigator says it's a good one. They used to drive vets hundreds of miles to make a medical appointment, in Arizona. Probably still do.
Be that as it may, I'm really glad you have an alternative.