Had a visiting nurse/aid when recovering from surgery and had a port we had to use for IV antibiotics. We, not the nurse. She set it up, made sure we understood what and how, we wrote it down (with her help). She checked in by phone every couple of days, came out twice, immediately, to "repair" the port. We never had to deal with a sub, on phone or at home. Personnaly, we thought she did great, but it was only 6 weeks.
We had checked on her company's rating (and others) with us patients, but had no idea on individual nurses.
I've been through PT when I never got the same therapist twice in row & they hadn't read my file until they were walking over to me. Needless to say, switched providers, never went back, and had no sympathy when they had to close.
It is hard to believe what some of our forum members go through. Please be sure to rate the companies, so others have something to go on, even if it's just a warning.
Darn it, justej! It makes me mad, what you are going through. Where is the moral commitment any health care worker is supposed to have?!?