I have been using LL Medico for about 2 years. The first thing to know is that they, like many "vendors" use third party distributors to fill and ship their orders. If you look carefully at the shipping labels and do a little research you can find the actual company that shipped the product. What this means is that you are purchasing a product from a company that doesn't have direct control over your order. This isn't unusual or even new. Companies have been using third party business partners to provide service and products for decades. The internet has made this simpler and allowed smaller companies to enter the market.