I had something like that happen to me last month... I ordered a case of ConfiDry 24/7 from LL Medico. I always have them ship my diapers to my local FedEx shipping center, where I go to pick them up. That way, I don't have to worry about "Porch Pirates". They address the box to my name, then "Hold at FedEx", then the address...
Well THIS time, they just addressed it to FedEx, and left my name off the box. So I get there, and the box is sitting on the back counter, opened up, with the bags of diapers stacked up next to it... The staff, seeing it was addressed to FedEx, opened it, thinking it was for them. The only way I could prove it was mine, was that I had the tracking number on my cell phone. I sent LL Medico a "Not so Pleased" message, and they never replied.